Fix payment bug on your account

If you try to purchase something on Google Play but your payment is declined or won't procedure, try the steps below.

If y'all've bought something then accept a problem with or question nigh it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you lot have a red alarm, enter your payment information and expect for the team to respond.

    Google Pay notifications

  4. Bank check your electronic mail for the review results.

Endeavour to pay with a different payment method

If at that place'south a problem with i payment method yous can effort paying with a dissimilar one.

  1. On your Android telephone or tablet, open the Google Play Store app Google Play.
  2. Become back to the detail you want to buy & tap the cost.
  3. Tap the electric current payment method.
  4. Cull a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your buy.

Fix credit and debit card errors

In that location may be a problem with your credit or debit card if you see one of the post-obit error messages:

  • "Unable to process payment: depression bill of fare balance"
  • "Unable to complete transaction. Delight utilise some other grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Correct this carte du jour info or try some other card"

To fix these errors, effort the following steps:

Make certain your card & accost data is upwards to engagement

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Bank check that your bill of fare address matches the accost in Google Payments

If your credit card is registered to a different address that can cause the payment to exist declined. Check the zip code matches your electric current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you lot are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your carte.
  5. If needed, update the address.

Then, try your purchase over again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We volition non be able to process the transaction on your account without this information.

Check you take sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Cheque your account to make sure you lot have enough to complete the purchase.

Contact your bank or card issuer

Your card may accept specific restrictions which crusade the transaction to exist declined. Contact the establishment that issued your card to enquire about the transaction and run into if they know the reason for the decline.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you see "Your payment was declined due to an upshot with your account"

If you lot see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We demand a lilliputian more information to comply with European union police force (Customers from European Union member states merely).

To help ready these problems:

  1. Go to the payments center.
  2. Take action on whatsoever errors or requests in the payments middle.
    • You lot might demand to verify your identity before yous tin buy anything through your Google Account.
  3. Brand certain your name, address, and payment data are up to date.

If you lot are trying to pay past direct carrier billing (pay through your mobile service provider bill)

If yous're having trouble paying through direct carrier billing, effort the following:

  • Brand sure you're connected to your carrier network, directly or past wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If you still have bug, contact your mobile phone service provider for help.

If yous can't add a payment method or have a problem with a different payment method

If you're having a problem with a dissimilar payment method, go to Google Payments to prepare the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for any notifications or requests for data & provide annihilation that's asked for.
  3. Bank check that your address is up to date.
  4. Bank check that the payment methods listed are the ones you want to utilize.

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the carte before you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll detect a temporary charge on your card statement forth with an 8-digit lawmaking.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method once more:

  1. Ostend which card you want to verify.
  2. Check how long agone you tried to verify your carte.
    • If less than 2 days: Wait up to ii days.
    • If more than than 2 days: Check your card argument. You should find a temporary accuse from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Y'all can't use this card for this purchase. Try to make the purchase once more with a different card.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM card devices

Cheque if the right SIM menu is in slot 1 and remove whatsoever SIM card from slot 2.

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